| + | [Aftersales FAQ]As a new user, I have never used a videoconferencing product. How can I get started now that I have a TS terminal? |
| Read Chapter 2 "Installing Device", Chapter 3 "Using Remote Control" and Chapter 4 "Fast Configuration" in the user manual that comes with the device in the package, to start using the TS terminal quickly. |
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| + | [Aftersales FAQ]When the IP address and gateway are configured and the network cable is connected on the MT. How to know whether the access to network is normal or not? |
| Press the Menu key on the remote control to pop up the Main Interface on the monitor. Use the up/down arrow key on the remote control to select the Diagnosis button. Press OK. Enter into the Network Test screen. Enter the gateway address for remote address. Click Start Test and press OK. If the messages like:
Reply from 10.66.0.18: bytes=32 time<1ms TTL=128
Reply from 10.66.0.18: bytes=32 time<1ms TTL=128
The switch network to the MT is normal. If the messages like:
Request timed out.
Request timed out.
The MT is not connected with the switch properly. Check the network cable and the switch. |
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| + | [Aftersales FAQ]Upon the successful PTP call between two MTs, the "dialog" can be seen, and only the local picture is displayed. Why? |
| This is caused by parameter settings of main video output inconsistent with the actual output device. Close the dialog. Use the remote control to select Main Interface System Settings Video Settings Video Output. Change the main video output to the actual output: "VGA" for the VGA device or "Video" for other cases. |
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| + | [Aftersales FAQ]How to register with the GK? |
| Use the remote control to select Main Interface System Settings User Settings H.323. In the H.323 Settings screen, check the checkbox for GK. Enter the GK address and press Return on the remote control. |
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| + | [Aftersales FAQ]How to set up to use proxy? |
| Use the remote control to select Main Interface System Settings Network Settings Firewall. In the Firewall Configuration screen, check the checkbox for firewall proxy and enter the proxy address and the proxy port (2776). Click Apply and then press Return on the remote control. |
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| + | [Aftersales FAQ]After the power-on startup of the TS terminal, how to know its running status from the indicators? |
| An indicator is available on the front panel of the TS terminal, constant green for normal operation, fast green glinting for receiving signals from remote control, slow green glinting during the process of startup, orange for the standby status, fast orange glinting for the occurrence of system error, and slow orange glinting for the process of system upgrade. Indicators are available on the back panel for the Ethernet RJ45 port. The green indicator at the right side is for Ethernet input cascading, ON for connection and OFF for no connection. The yellow indicator at the left side is for data transmitting/receiving status, ON for Ethernet interface receiving/transmitting data and OFF for no data receiving/transmitting. |
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| + | [Aftersales FAQ]After the power switch of the TS terminal is turned on, the terminal cannot start normally and the terminal indictor is not on. How to judge whether the terminal is wrong? |
| Check the terminal power problems including the power connection, power switch and power socket. Try another stabilized power supply for terminals. If it the terminal still does not start up, contact the 800 Technical Support of KEDACOM. |
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| + | [Aftersales FAQ]Intermittent MT network connection occurs. How to troubleshoot that? |
| Use the MT remote control to select Main Interface System Settings Network Settings Communication Interface Ethernet. In the Ethernet Configuration screen, enter the IP address, subnet mask and gateway, and click Apply. Press the RETURN key on the remote control. |
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| + | [Aftersales FAQ]There is no video output or pictures are frozen upon TS terminal startup. How to troubleshoot that? |
| (1) Check whether the current video source is correct. If it is the internal camera video input, confirm it with the primary video source key on the remote control, and check whether the lens cap has been removed. If it is external camera video input, check whether the camera is turned on, video input connection is secure, and connect contacts are in good condition. You can check that by using a verified normal video input device such as DVD and DV to connect the MT.
(2) Check whether the video output line is normal by using a verified normal video connection cable to connect the output device. |
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| + | [Aftersales FAQ]The MT can see remote images after joining a conference, but mosaic or intermittent display occurs. How to troubleshoot that? |
| Check whether the conference rate is within the allowed bandwidth of the network. If above, lower the conference rate. Check the packet loss of video signals on through the MT diagnosis to know roughly the current network quality. |
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| + | [Aftersales FAQ]The TS terminal cannot see remote pictures after joining a conference. How to troubleshoot that? |
| Contact the conference administrator to check whether there are speakers currently in the conference. If no, only local pictures can be seen. On the diagnosis interface, check the audio/video protocol settings of the MT. Check the call status to see whether the "Accept" of "Video Rate" is fluctuating within the call bandwidth, and check whether the number of Received Frames is increasing in the network statistics. |
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| + | [Aftersales FAQ]The screen is too bright or too dark. How to adjust the brightness? |
| Use the MT remote control to select Main Interface System Settings Video Settings Displaying Parameters and adjust the settings as required in the Displaying Parameters screen. If the output device (such as TV) has improper displaying settings, adjust them. |
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| + | [Aftersales FAQ]There is no audio output upon the MT startup. How to troubleshoot that? |
| Check whether the audio lines are connected properly, and the audio peripherals are activated and working normally. Use a verified normal audio input device to connect to the MT to troubleshoot faults with input lines. Use a verified normal audio input device to connect to the audio output device to troubleshoot problems with the audio output lines. Enter into the audio test interface through Main interface Diagnosis Audio Test and check whether the audio input/output is normal. |
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| + | [Aftersales FAQ]The GK registration fails. How to troubleshoot that? |
| Check the network connectivity between the MT and GK by running the Ping test in Diagnosis Network Test. Contact the central conference administrator to verify whether the GK address is correct. Ask the conference administrator to check whether the MT address or alias has been forbidden by the GK on the GK console you have registered with. |
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| + | [Aftersales FAQ]The remote control fails to operate the MT. the MT indicator does not glint when a button is pressed. Is the remote control wrong, or how to troubleshoot that? |
| Check the battery level of the remote control. Try to replace with new batteries. Check whether the remote control is out of its working range. For the range specifications, see the Specifications in the user manual. |
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| + | [Aftersales FAQ]How to troubleshoot the failure in receiving phone calls on the TS6610 MT? |
| Check whether the FXO interface on the back panel of the MT is connected properly with the phone line. Check the User Configuration of the MT to see whether the Forbid Incoming Call option has been checked. Uncheck it if necessary. |
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| + | [Aftersales FAQ] What are the requirements of PC configurations for installing the MTC? |
| The minimum configurations are Pentium 4 1.8G processor, 256M RAM, 10G hardware, network card, audio card and speaker (or earphone).
Operating system: Windows2000 or above
Browser: IE6.0 or above. |
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| + | [Aftersales FAQ] How to install the MTC? |
| The user can install the MTC in either of two ways: using the local MTC software; downloading MTC software by entering the MT IP address in the address bar of the IE browser.
Software installation: Double-click the .exe file of the KdvMtc. Follow the screen instruction and click Next. Select an installation path, C:\Program Files \Kedacom\KdvMCS by default, or Click Change to select another path. Click Next and then Install to show the installation progress on the screen. Click Finish to complete the installation of MTC. |
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| + | [Aftersales FAQ]The MTC fails to connect with the MT. How to solve that? |
| Check the network connectivity between the PC hosting the MTC and the MT. Check whether the MTC version matches the MT version, and fix that if necessary. Check whether the MTC software has been activated on the same PC and connected successful with the MT. Close the connection and try again. |
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| + | [Aftersales FAQ]Abnormity occurs when I am entering Chinese characters to set up the banner. How to solve that? |
| Check the input method used for the banner setup. Do not use the input method WNWB V5.5. |
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